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Veterans Affairs Patient-Centered Community Care (PC3) Program Frequently Asked Questions

Veterans Affairs Patient-Centered Community Care (PC3) Program Frequently Asked Questions

Background

On September 4, 2013, TriWest Healthcare Alliance (TriWest) was awarded a 5-year contract by the Department of Veterans Affairs (VA) to administer the VA Patient-Centered Community Care (PC3) program.

The purpose of the program is to enhance access to health care services for Veterans by making a quality provider network available closer to a Veteran's home. Access to care through the PC3 program is only available to eligible Veterans following a referral from a VA Medical Center that is processed by TriWest.

Frequently Asked Questions

What types of care may be provided to me through the PC3 program?

What types of care are not included in the PC3 program?

In general, what are the determining factors for a VA facility to initiate an authorization for care through the PC3 program?

What is TriWest's role under the PC3 program?

Who do I contact if I have questions about my appointment provided by TriWest through the PC3 program?

How are the PC3 program contracts managed?

What are TriWest's service areas under the PC3 program?

What determines my eligibility for care under the PC3 program?

What communication options are available for Veterans with hearing or speech disabilities?

TriWest Healthcare Alliance is pleased to offer options to help Veterans with hearing or speech disabilities communicate telephonically.

711 for Telecommunications Relay Service: Our Contact Centers accommodate calls from the Telecommunications Relay Service (TRS). TRS is available in every state, as well as Guam, American Samoa, and Northern Mariana Islands, at no additional cost to the caller, and provides basic relay services to hearing or speech disabled individuals using text telephone (TTY) devices. To communicate with TriWest using this service, please use your TTY or dial 711 on your telephone.

AT&T National Relay Service: Our Contact Centers also accommodate calls from the AT&T National Relay Service. The AT&T National Relay Service is available at no additional cost to the caller and covers a range of communication methods. To communicate with TriWest using this service, please use the following resources:

  • TTY Users: (800) 855-2880
  • Voice Users: (800) 855-2881
  • PC (ASCII) Users: (800) 855-2882
  • Telebraille Users: (800) 855-2883

Are medications covered under the PC3 program?