CCN Provider Handbook
Each and every day, health care providers in our communities are stepping up to care for Veterans. We thank these medical professionals for making the lives of those we call heroes better! On behalf of a grateful nation, we want every provider who has cared for a Veteran to know – we are thankful for YOU.
This Provider Handbook applies to the Department of Veterans Affairs (VA) Community Care Network (CCN) for TriWest Healthcare Alliance (TriWest) network providers in Regions 4 and 5.
TriWest is VA’s partner and third-party administrator for CCN in Regions 4 and 5, which includes the following 14 states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming, along with the U.S. Territories in the Pacific Islands to include Guam, American Samoa, and Northern Mariana Islands.
VA Map of CCN Regions
Veteran Eligibility & Covered Services
Learn what determines a Veteran’s eligibility and what services are covered.
CCN Processes & Procedures
VA’s CCN guidelines for caring for Veterans are explained in detail.
Urgent Care, Emergency Care
Urgent/emergency care rules under VA CCN are unique. Understand the differences.
This section explains VA coverage for medically necessary medication/DME.
Home Health Care
Dive into home health care for Veterans, skilled and unskilled.
Behavioral Health Care
Understand behavioral health care under VA CCN.
Follow VA’s requirements for submitting medical documentation.
Billing & Claims
All the details you need for claims submission, status and reimbursement.
Learn the requirements to provide telehealth services under VA CCN.
Resources & Contacts
Need more details on VA CCN? Access these additional resources.
Know how VA CCN works to ensure seamless care to Veteran patients.
Credentialing & Contract Provisions
Meet certain requirements to be accepted into the TriWest provider network.