Providers will need to know how CCN works to ensure seamless care to Veteran patients.
TriWest has a full training program via its Payer Space on Availity that walks providers through the CCN processes and procedures. The training covers such topics as appointing and approved referrals/authorizations, claims submission, requests for services, and other CCN processes and procedures.
The training methods TriWest has available include:
- Webinars – live, interactive virtual classes where providers can ask questions in real time.
- MicroLearning Videos – short, bite-sized video snippets that cover various aspects of CCN.
- eSeminar Learning Paths – MicroLearnings based on a variety of topics that, when viewed consecutively, form a complete eSeminar. Think of MicroLearnings as individual songs and the Learning Path as the playlist.
To register for CCN webinar sessions, login to Availity and sign up for an account for free.
After logging into Availity:
- Navigate to the TriWest Payer Space
- Click on the TriWest Learning Center
- Register for the various CCN webinars at the times that work for you
Providers may also enroll in an on-demand eSeminar Learning Path by navigating to the TriWest Learning Center, as mentioned above.
The required opioid safety information is part of the VA Opioid Safety Initiative, a comprehensive strategy to reduce reliance on opioid medications and improve effectiveness and safety for Veterans. To meet the requirement, providers will register online and download a two-page fact sheet. If providers do not visit to register and take the VA-mandated training within the 180-day timeframe, providers may cease receiving new Veteran referrals until training is complete.
The VA’s recommended military culture training – Community Care Provider-A Perspective for Veteran Care – emphasizes the importance of knowing the influence of military culture and experience to improve treatment outcomes for Veterans. According to VA, Veterans seen by culturally informed providers reported they were more satisfied with their visit and, therefore, more comfortable seeking and sharing information about their health care needs. Providers will receive one hour of Accreditation Council for Continuing Medical Education (ACCME) accreditation for completing the military culture training.
Take the opioid training to continue receiving referrals to care for Veterans. Please:
- Visit https://train2serve.com/
- Select “Register Now”
- Complete the registration process
- Download the Opioid Safety Initiative information
If you do not visit https://train2service.com to register and taken the VA-mandated training within the 180-day timeframe, you may cease receiving new Veteran referrals until you complete the training.