Welcome Providers

Change Healthcare Cybersecurity Breach and Its Impacts

TriWest Healthcare Alliance is actively monitoring the outages caused by the Change Healthcare (CHC) cybersecurity breach that is impacting some provider operations. We are partnering with VA to determine the impact to Veteran care and are committed to providing updates as more information becomes available.

From the U.S. Department of Veterans Affairs (VA):

VA is actively monitoring the nationwide outages caused by cybersecurity breach impacting Change Healthcare this week. VA has taken swift action to disconnect from all known systems with Change Healthcare and is aggressively collecting data to identify impacts on Veterans. While many non-VA pharmacies are impacted, VA pharmacies are not. If Veterans are experiencing a problem filling a prescription by a VA-authorized community provider, they should contact their local VA pharmacy or call 1-800-MyVA411 (1-800-698-2411). Our highest priority is protecting Veterans’ personal information, proactively managing impacts to facility operations, and ensuring our systems and services are available to Veterans, their families, and caregivers. We will continue to monitor the situation and proactively update stakeholders as more information becomes available.

Emergency Room departments:

ER providers who need to check Veteran eligibility for care should call this number: 877-881-7618, given the provider portal is currently unavailable.

Soldier embracing family

Preparing for TRICARE

Are you interested in providing care for military personnel, retired military and their families? TriWest is expanding its coverage with the next generation TRICARE contract.

Learn more about TRICARE and how to join the TriWest network.

Doctor providing care to Veteran patient

Proudly Caring for Our Nation's Heroes

Department of Veterans Affairs (VA) Community Care Providers: Thank you for caring for our nation’s Veterans.

Here you can access training and tools for VA’s Community Care Network (CCN).

Community Care Network Resources

 

CCN Secure Login (Availity)

Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training.

 

Access VA's Referral Network

Use VA's HealthShare Referral Manager (HSRM) to request additional services, review referrals, and upload medical documentation.

 

Search Multiple VA Claims

Visit Availity for secure Claims Status Check or call 877-226-8749 for automated entries.

 

Take CCN Training

Register for required and highly encouraged training to best serve Veterans.

Join Our Network

Learn more and show your interest in joining the network to care for Veterans and military families in your community.

 

Corporate Philosophy

Hear about the importance of serving Veterans from members of our senior leadership team.

 

Read Our Newsletter

Stay updated on VA community care. Read the monthly e-newsletter, Provider Pulse.

 

Proudly Caring for Our Veterans

Let your community know that you proudly care for Veterans with a print-ready sign for your office and a "badge" for your website!

 

Dental Resources

Access Delta Dental resources including the Provider Handbook, Dental Office Toolkit, and learn more with training videos on Availity.

 

VA Fee Schedule

VA calculates its fee schedule to align with industry best practices. See VA’s site for details.

 

CCN Provider Handbook

Applies to TriWest network providers in CCN Regions 4 and 5.

TriWest Serves Community Care Network Regions 4 and 5

VA purchases care in the community to ensure Veterans receive the health care services they need. The new consolidated approach to purchasing this care is through the Community Care Network, or CCN.

CCN covers all U.S. states and territories with an established set of regional boundaries aligned to state borders to provide local flexibility and increased access to care. VA relies on the third party administrators to develop and administer regional networks of high-performing, licensed, and contracted health care providers.

VA Map of CCN Regions Map of VA CCN Regions

To learn more about TriWest, visit the About section of this site.

Updated: 3/7/2024 10:47:16 AM