Community Care Network Providers
PC3 Ending, Veteran Care Continues Under CCN
The Department of Veterans Affairs (VA) Patient-Centered Community Care (PC3) officially ended in Region 5 (Alaska) and the Pacific Territories in Region 4 on March 31, 2022. TriWest will continue to pay PC3 claims on approved referrals for dates of service through the authorization expiration date or March 31, 2022, whichever comes first. Providers should submit all PC3 claims to PGBA within 30 days for timely reimbursement.
Top Tips for Faster Claims Processing
We’ve narrowed it down to the top 3 most common errors we see in claims processing. Send your billing team these tips!
Want to know status of your claims? Go to Availity.com for the enhanced Claim Status tool. We’ve added more ways to search and filter results, saving you time and getting you the answers you need. In Availity, select Claims & Payments and then the Claim Status option.
Proudly Caring for Our Nation's Heroes
Department of Veterans Affairs (VA) Community Care Providers: Thank you for caring for our nation’s Veterans.
Here you can access training and tools for:
- VA’s Community Care Network (CCN)
- VA’s Patient-Centered Community Care (PC3) program
Thank you for joining us On a Mission to Serve®.
Community Care Network Resources
CCN Secure Login (Availity)
Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training.
Access VA's Referral Network
Use VA's HealthShare Referral Manager (HSRM) to request additional services, review referrals, and upload medical documentation.
Search Multiple Claims
Visit Availity for secure Claims Status Check or call 877-226-8749 for automated entries.
Check Claims Status Online Anytime
No Availity account? Use claims status lookup tool instead.
Take CCN Training
Watch a CCN bite-sized MicroLearning video, or register for an interactive CCN onboarding webinar conducted by our Provider Training Team.
Join Our Network
Interested in joining the network to care for Veterans in your community? Join now!
Corporate Philosophy
Hear about the importance of serving Veterans from members of our senior leadership team.
Read Our Newsletter
Stay updated on VA community care. Read the monthly e-newsletter, Provider Pulse.
Proudly Caring for Our Veterans
Let your community know that you proudly care for Veterans with a print-ready sign for your office and a "badge" for your website!
Dental Resources
Access Delta Dental resources including the Provider Handbook, Dental Office Toolkit, and learn more with training videos on Availity.
VA Fee Schedule
VA calculates its fee schedule to align with industry best practices. See VA’s site for details.
TriWest Serves Community Care Network Regions 4 and 5
VA purchases care in the community to ensure Veterans receive the health care services they need. The new consolidated approach to purchasing this care is through the Community Care Network, or CCN.
TriWest is VA's third party administrator for CCN Regions 4 and 5.
CCN covers all U.S. states and territories with an established set of regional boundaries aligned to state borders to provide local flexibility and increased access to care. VA relies on the third party administrators to develop and administer regional networks of high-performing, licensed, and contracted health care providers.
VA Map of CCN Regions 
To learn more about TriWest, visit the About section of this site.