Community Care Network Providers
Top Tips for Faster Claims Processing
We’ve narrowed it down to the top 3 most common errors we see in claims processing. Send your billing team these tips!
Want to know status of your claims? Go to Availity.com for the enhanced Claim Status tool. We’ve added more ways to search and filter results, saving you time and getting you the answers you need. In Availity, select Claims & Payments and then the Claim Status option.
Proudly Caring for Our Nation's Heroes
Department of Veterans Affairs (VA) Community Care Providers: Thank you for caring for our nation’s Veterans.
Here you can access training and tools for:
- VA’s Community Care Network (CCN)
- VA’s Patient-Centered Community Care (PC3) program
Thank you for joining us On a Mission to Serve®.
Community Care Network Resources
Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training.
Use VA's HealthShare Referral Manager (HSRM) to request additional services, review referrals, and upload medical documentation.
Options include secured access via Availity.com or IVR automated access: (877) 226-8749.
Watch a CCN bite-sized MicroLearning video, or register for an interactive CCN onboarding webinar conducted by our Provider Training Team.
TriWest Serves Community Care Network Regions 4 and 5
VA purchases care in the community to ensure Veterans receive the health care services they need. The new consolidated approach to purchasing this care is through the Community Care Network, or CCN.
TriWest is VA's third party administrator for CCN Regions 4 and 5.
CCN covers all U.S. states and territories with an established set of regional boundaries aligned to state borders to provide local flexibility and increased access to care. VA relies on the third party administrators to develop and administer regional networks of high-performing, licensed, and contracted health care providers.
VA Map of CCN Regions
On Aug. 6, 2019, VA awarded TriWest a contract to administer the new CCN in Region 4, which includes 13 western states. TriWest began full health care delivery in Region 4 in late August 2020. On Oct. 1, 2020, VA awarded TriWest a contract to administer CCN in Region 5 (Alaska). Health care delivery under CCN in Region 5 started on April 1, 2021 and expanded to the entire state of Alaska on June 15, 2021. TriWest continues to administer the Patient-Centered Community Care (PC3) program in CCN Region 6 at this time.
To learn more about TriWest, visit the About section of this site.