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CCN and PC3 Providers: Instances of Slightly Delayed Claims

TriWest has successfully transitioned its claims processing to PGBA. TriWest thanks you -- our network providers -- for your partnership during this claims conversion. Through the process, some CCN and PC3 providers may have experienced a slight delay in claims processing. We ask for your patience during this time and apologize for the delay. Both TriWest and PGBA are working in tandem and have started to process temporarily delayed claims as of Aug. 16, 2021. TriWest and PGBA expect to be current with claims processing within the next four weeks.

If you do not receive payment following the processing, you can call to obtain claims status from TriWest Claims Customer Service at 877-CCN-TRIW (877-226-8749) from 8 a.m. to 6 p.m. in your time zone or visit Availity to use the secure “Chat with TriWest” feature.

Provider Transition Information

VA Transitions from PC3 to CCN in Regions 5 and 6

Check this page often for updates on the Department of Veterans Affairs (VA) transition from Patient-Centered Community Care (PC3) to the Community Care Network (CCN).

PC3 ended in Region 4 on March 31, 2021. Care through PC3 continues in CCN Regions 5 (Alaska) and 6 (Pacific Islands) through March 31, 2022.

Select your region to learn more.

Region 4 Region 5 Region 6

Map of CCN Region 4

Map of CCN Region 4

PC3 Ended March 31, 2021, in Region 4

Patient-Centered Community Care (PC3) ended in Region 4 on March 31, 2021. Ongoing care delivery is now provided through the VA Community Care Network (CCN).

Are You in the TriWest Network?

VA requires all providers to be fully contracted, credentialed, and in-network with TriWest to participate in CCN and continue receiving referrals for Veterans under CCN. If you have not signed a CCN contract to continue to care for Veterans, contact TriWest at 866-286-4174.

TriWest thanks you for supporting the important mission to care for our nation’s Veterans. We value your partnership.

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PC3 Continues Along with CCN in Region 5 - Alaska, Until March 31, 2022.

Until CCN is fully deployed, care through PC3 continues in Alaska and is currently scheduled to end no later than March 31, 2022. To learn more about CCN in Alaska, visit https://CCN.TriWest.com.

Continue to check back for more information.

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Map of CCN Region 5

Map of CCN Region 5

Map of CCN Region 6

Map of CCN Region 6

PC3 Continues in Region 6 – Pacific Islands (Guam, American Samoa, N. Marianas)

Care through PC3 continues in Region 6 at this time and is currently scheduled to end no later than March 31, 2022. Continue to check back for more details.

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Updated: 10/4/2021 12:12:05 PM