Important Claims Information Regarding Skilled Home Health Care Agencies
For care with dates of service beginning Jan. 1, 2022, VA will no longer require Requests for Anticipated Payments (RAP) or Notice of Admission (NOA) to be submitted with home health care claims submitted to VA. Please refer to this Quick Reference Guide for more detailed information regarding this change.
How to File Electronic Claims
All CCN claims process electronically, regardless of the method of submission. Improve your claim submission accuracy and payment timing with electronic submission and funds transfer.
Read this Claims Q&A for details on electronic funds transfer, remittance advice and data interchange through PGBA, TriWest’s claims processor.
Sign Up: Go to Availity.com and log in. Go to TriWest’s Payer Space. Select the “Resources” tab. Find “PGBA EFT/ERA Enrollment Package” and/or “PGBA EDI Provider Trading Partner Agreement” for instructions.
Payer ID: TWVACCN
Check Claims Status Online Anytime
Log in to Availity to get real-time status updates at any time for an unlimited number of claims.
Chat with TriWest Securely from Availity
Visit Availity and select the TriWest Payer Space. Choose Chat with TriWest to check claims status 24/7 or chat with a representative 8 a.m. – 6 p.m. in your time zone.
Check Multiple Claims and View Remittances
Visit Availity and select Claims & Payments on the top navigation, then select Claim Status.
No Availity Account?
Use this Claim Status Lookup Tool for a quick status check, one claim at a time.
VA Referral/Authorization Number Required with Claims Submission
TriWest requires the VA referral/authorization number with all CCN and PC3 claims submissions. All claims submitted without a VA referral/authorization number will be denied. The only exception is urgent care. Read more about the proper format for referral numbers in a claim.
Helpful Claims Resources
Sign Up for a PGBA Claims Webinar to Learn More
Log in to Availity.com. Go to TriWest’s Payer Space. Select the TriWest Learning Center. Click on Sessions. Register for the “PGBA Claims” webinar.
You can contact TriWest Provider Services at email@example.com or call TriWest’s toll-free CCN Contact Center at 877-CCN-TRIW (877-226-8749).
Address to Submit Paper Claims to PGBA
TriWest VA CCN Claims
PO Box 108851
Florence, SC 29502-8851