TriWest Contact Center Recertified as a Center of Excellence

Phoenix, AZ (July 20, 2022) – The TriWest Healthcare Alliance (TriWest) Contact Center recently was recertified as a Center of Excellence by BenchmarkPortal, a global leader in the contact center industry. The certification is based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that BenchmarkPortal audits and validates.

This recognition is one of the most prestigious awards in the customer service and support industry. To gain the recognition in consecutive years is a strong indication of consistent execution and commitment to a program with high standards and effectiveness.

“To remain at this level demonstrates the commitment to service throughout our organization and the capability of our staff to maintain the highest standards,” said TriWest President and CEO David J. McIntyre, Jr. “Our dedication to this important work and the high-level service we provide to veterans and military families is central to who we are. Those we serve have earned nothing less.”

Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

“The re-certification demonstrates the dedication of the TriWest leadership and staff to maintaining high levels of excellence in the center over an extended period and is a wonderful testimony to the contact center management team, the frontline agents – as well as senior managers to support and encourage this excellence,” said Bruce Belfiore, CEO, Benchmark Portal. “TriWest contact center professionals have shown exceptional dedication and results, for which I commend them.”

TriWest currently supports the health care needs of America’s Veterans, offering access to quality provider networks and excellent customer service through the Department of Veterans Affairs (VA) Community Care Network in Regions 4 and 5. For 17 years, TriWest administered the Department of Defense TRICARE program.

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry.

BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal please call 1-800-214-8929 or visit