TriWest Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for Superior Customer Service

Phoenix, AZ (July 26, 2021)TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, announced the company has been certified as a Center of Excellence by BenchmarkPortal for superior customer service provided by TriWest contact center staff serving Veterans and military families. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

“We are honored to be recognized for our hard work to ensure our nation’s military and Veterans receive the quality care and services they have earned, and so rightfully deserve,” said TriWest President and CEO David J. McIntyre, Jr. “Ensuring we follow industry best practices as we strive to achieve excellent customer service has always been central to who we are as a company. For 25 years, serving America’s military and Veterans has been our sacred mission, and we are proud to be dedicated to this important work.”

Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

“The certification of TriWest is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said Bruce Belfiore, CEO, Benchmark Portal. “TriWest contact center professionals have shown exceptional dedication and results, for which I commend them.”

Currently, TriWest is privileged to support the health care needs of America’s Veterans, offering access to quality provider networks and excellent customer service through the Department of Veterans Affairs (VA) Community Care Network in Regions 4 and 5. For 17 years, TriWest administered the Department of Defense TRICARE program.

“As we celebrate our company’s 25 year anniversary in caring for our nation’s military and Veteran communities, we are honored by this recognition. We couldn’t do this important work without the passion and commitment of our employees,” said McIntyre. “We will continue to innovate as a company, and we look forward to serving our military and Veterans for many years to come.”

About Center of Excellence Certification

Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practices database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance.

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit