TriWest’s Contact Center Recertified as a Center of Excellence

PHOENIX (July 21, 2025) — TriWest Healthcare Alliance’s (TriWest) Contact Center has been recertified as a Center of Excellence by BenchmarkPortal for the fifth consecutive year. The recognition is based on the world’s largest database of best-practice metrics that BenchmarkPortal audits and validates.

“For 29 years, TriWest has been On a Mission to Serve^® our nation’s heroes and their families,” said President and CEO David J. McIntyre, Jr. “This prestigious award — and receiving it for the fifth year in a row — validates that TriWest employees are committed to the important work we do. We take immense pride in serving those we’re privileged to serve.”

The Center of Excellence certification is awarded to call centers who meet or surpass industry standards in efficiency and quality. TriWest is honored to receive this award again and to show that they do “Whatever It Takes!^®” to serve our nation’s military and Veteran communities.

About BenchmarkPortal

BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports since 1995. They have gained international recognition for its innovative approach to best practices for the contact center industry.

BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being updated with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal please visit www.BenchmarkPortal.com.