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Web Security Statement

By selecting and reading the topics below, you can learn about how TriWest protects your information and how you can conduct business online safely.

Learn How TriWest Protects Your Accounts

The privacy and security of your account information are very important to us. TriWest uses the following features and technologies to help ensure the security of your personal information during online transactions.

Guard Against Online Fraud and Scams

Con artists have devised clever ways to trick people into revealing personal information online, including schemes known as "phishing" and "pharming." Precautions taken by TriWest—and you—can help keep your information secure.

As you conduct business online, taking a few simple precautions can go a long way toward protecting your personal information.

Here's What You Need to Do:

Secure Your Computer

Phishing

Pharming

Pharming is another type of online attack where website names are changed to point to an attacker's numeric Internet address (the "IP address") instead of the legitimate IP address. Successful pharming attacks are less common than they were a few years ago; however, it's possible for an attack to be temporarily successful against poorly protected servers.

To guard against pharming, TriWest web pages that display your account information, or allow you to make changes, use Secure Sockets Layer (SSL) technology. SSL web pages start with "https://" instead of "http://". One of the advantages of SSL is that your web browser verifies the identity of the server. If an attacker successfully changed a website name so that a secure TriWest.com address brought you to an attacker's site that looked like TriWest.com, your browser would display a warning. The warning would say the name on the certificate does not match the name of the site. If you encounter a similar message, don't access the page.

Secure your computer

If you're a TriWest customer, you probably already know that we take protecting your privacy seriously. We're always reviewing and upgrading our security procedures and equipment. But have you done your part? Read on for some tips on how to protect your computer.

Update Computer Software

Your computer uses many pieces of software, including an operating system (such as Windows, Mac OS, or Linux), web browser software and other applications for finances, personal productivity and entertainment. Threats from viruses and attackers often take advantage of vulnerabilities in these software packages. Most vendors offer a system to help customers keep their computer software up to date. Contact the software vendor directly to access any available updates.

Virus Protection

Malicious code, such as viruses, worms and Trojan horses, can infiltrate personal computers, allowing attackers to compromise the integrity of software packages or even take control of your computer. It's up to you to protect your critical information.

Fortunately, it's easy to safeguard your computer against viruses and malicious code. First, install antivirus software to protect, detect and repair attacks from most viruses. Second, and just as important, ensure that software is up to date. New viruses appear daily. Your antivirus software is only as good as its last update.

Personal Firewalls

High-speed Internet access is now available to most U.S. residents, offering tremendous speed and 24-hour connectivity to the web. But being continuously connected to the Internet exposes your computer to online threats. Hackers' virus-like worms are constantly "knocking on doors" looking for available targets. You can help protect your computer by using a firewall.

Personal firewall software takes its name from the barriers built into cars and buildings that separate potentially hazardous environments from protected areas. Similarly, firewall software on computers protects them from the hazards of the Internet by monitoring the types of activity or attempted activity between the computer and a network. Computers guarded by a firewall can refuse attempted connections that aren't initiated by you or that are suspicious.

TriWest recommends that all customers install, use and update personal firewall software. You should also look for included firewalls if you're purchasing home networking equipment, such as a router. As with antivirus software, your firewall software must be kept up to date.

Spyware Protection/Anti-Spyware Software

Even computers that are protected by a firewall and safeguarded against viruses can be targeted by spyware. Spyware is software that appears to offer some tangible benefit, but actually monitors your behavior, typically to deliver targeted popup advertising. This illegal access is often used to intercept the user IDs and passwords to your online accounts. TriWest recommends that customers install anti-spyware software and configure it to scan your computer weekly, at a minimum. This will help combat and remove spyware from your computer.

There are additional ways to help protect yourself and your computer from spyware:

Create a Strong Security Profile

The information in your security profile, including your password and security questions and answers, is your best line of defense on the Internet. If this information becomes compromised or is easy to guess, unauthorized users are more likely to get through technological controls designed to keep them out. Here are a few tips for keeping this personal information safe:

Passwords Can be Secure and Memorable

You can create a password that's difficult for someone to guess, yet still memorable to you. Try one of these suggestions to create a strong password:

Note: Do not use any of these examples as your password.

Password Do's and Don'ts

Your TriWest.com password should be:

When you enter an answer to your security question, it must exactly match the answer we have on file. Otherwise, the system will reject your entry.

To create security answers you can remember in the future, follow these simple tips: