TriWest Privacy Statement
By using the TriWest Provider Portal, TriWest.com, or any digital services offered through either (“The Services”), you consent to the collection and use of the information you voluntarily provide to us as outlined in this Privacy Statement. This Policy does not apply to information that is otherwise protected by HIPAA or any other applicable legal protection.
We may change this Privacy Statement from time to time and without notice. If we change our Privacy Statement, we will publish the revised Privacy Statement on this page.
Information Collection and Use
TriWest collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for the Services, or our beneficiaries provide your information to us to contact you about your participation in TriWest programs. The types of personal information we collect include name, contact details, identification information, organization, title, information submitted in forms, payment details and enquiry/complaint details. We also may collect personal information about your interactions and transactions with us, including monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our network subcontractors, information service providers and the parties with whom we exchange information as described here.
We collect, use and disclose your personal information to provide, administer, and improve our network and services, maintain and update our records, manage our relationship with you and our beneficiaries and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are a participating provider, your personal information is used to give you access to our provider portal, to contact you with important information related to your participation, to improve and promote the smooth and efficient administration of the Services. We may contact you via email, postal mail, or in limited circumstances via fax. Under no circumstances will TriWest make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. TriWest allows you to elect to receive, or not receive, certain information. TriWest adheres strictly to permission-based email policy. Except as mentioned above, TriWest will not send you unsolicited email information, commercial offers or advertisements. TriWest will not sell, rent, or loan our contact lists (including provider data) to any outside firms not involved in the provision of TriWest services. All emails that TriWest sends to a list will have an option to unsubscribe. Unsubscribe requests are normally fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
Information Collected from Children
Content on this website is directed at individuals over the age of 18 and is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, do not provide personally identifiable information of any kind.
TriWest will not use or disclose your personal information without your consent, except:
- as required by law or when we believe that such disclosure is necessary in connection with a judicial proceeding or to comply with a court order, law or regulation applicable to TriWest or the Services;
- as we reasonably determine to be necessary to protect our property or assert our legal rights;
- as we reasonably determine to be necessary to protect the property or safety of any other person; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with the Services, including, for example, our providers of professional, legal, consulting, marketing, communications and business development services. We may disclose personally identifiable information to such entities as needed for them to perform their specific tasks under our instructions, subject to this policy.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we employ physical, technical and administrative procedures to safeguard the personal information we collect online. However, we cannot ensure or warrant the security of any information you transmit to the Services or to us, and you transmit such information at your own risk.
The Services may contain links to third party websites. We have not reviewed these third party sites and do not control and are not responsible for any of these sites, their content or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites listed on the Services, you do so at your own risk.
Communications from the Site
Special Updates and Newsletters
We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on TriWest-administered healthcare programs, and a newsletter. Out of respect for your privacy we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if the Services are temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However,
We communicate with providers and beneficiaries on a regular basis to provide requested services and in regards to issues relating to their participation we reply via email or phone, in accordance with the their wishes.
The Services Usage Information
TriWest websites may also contain electronic images known as Web beacons that allow us to count the number of users who have visited those pages. We may include Web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon. Any information that these cookies and web beacons may collect is anonymous and not personally identifiable.
TriWest has made a substantial investment in technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by TriWest against unauthorized access. We will maintain safeguards to protect the security of these servers and your personal information.
TriWest may process, store and back up its information with the assistance of those providers.
Contacting TriWest about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this the Services, or you wish to access or correct the personal information we hold about you, please contact us:
15810 N. 28th Avenue Phoenix, AZ 85053-4049
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
July 1, 2016