VA Staff Portal Updates

Effective as of August 5, 2017

  1. "Med Doc Review" and "Med Doc Download" tabs:
    • A new "Priority" column will be added to indicate "HIGH" when the medical documentation is uploaded to an authorization that has been designated as higher clinical priority for Medical/Surgical care or Behavioral Health. Additionally, imaging and lab work medical documentation will have the "HIGH" indicator.
      • The new column can be sorted or filtered.
      • The default sort order when first opening these tabs will now have the "HIGH" items on top, then sorted by most recent received date on top. Note that the current sort order reflects the most recently received date on top.
      • Documents not associated with a clinical priority will have this column blank.
    • Providers at Oregon Health & Science University (OHSU) who care for Veterans under the PC3 or Choice programs can now send medical documentation via Secure Email only. This medical documentation received via Secure Email will NOT be moved into the "Med Doc Review" or "Med Doc Download" tabs on the VA Portal, but will be emailed via Secure Email directly to the Portland VAMC instead.
  2. "Search" tab:
    • "Document" tab:
      • A new "Source" field will be shown with value "SECURE EMAIL", for Medical documentation that was received via Secure Email.
      • Note: Due to the new "Source" field, you will not find medical documentation received via Secure Email in your "Med Doc Review" or "Med Doc Download" tabs.
    • "Auth Detail" view:
      • "Program" will now display with 'CHOICE 30' or 'CHOICE 40' instead of just 'CHOICE', if TriWest has associated the authorization to a 30 Day or 40 Mile program category.
  3. "SAR Review" tab:

Note for Security Purposes

TriWest VA Staff portal passwords will now expire every 60 days.

Effective as of June 2, 2017

"Add Documents" form:

Effective as of May 26, 2017

Effective as of May 1, 2017

"Search" tab:

Effective as of April 28, 2017

All Tabs have VA Consult ID added:

New Sign On Process:

Effective as of January 18, 2017

"SAR Review" tab:

Effective as of January 13, 2017

Provider Directory search tool added for all users.

Dear Department of Veterans Affairs Staff,

Welcome to the TriWest Department of Veterans Affairs (VA) Patient-Centered Community Care (PC3) and Veterans Choice Program (VCP) portal for VA staff.

TriWest Healthcare Alliance is honored to support VA in meeting the health care needs of those who have sacrificed so much in defense of our freedom. It is our privilege to stand alongside VA in providing timely access to high quality health care for our nation's Veterans. We are proud to be your partner in this endeavor.

TriWest remains focused on providing outstanding customer service to our nation’s deserving Veterans, delivering access to our high quality network of health care providers, ensuring the Veteran’s medical documentation is sent to VA after health care is provided, and processes provider claims for payment.

It is our privilege to share this responsibility with you as we continue to refine the PC3 and VCP programs. Thank you for the privilege to be part of the team, as we serve the health care needs of Veterans whose service inspires us all!

Very Respectfully,

Frank Maguire, MD
Frank Maguire, MD
Chief Medical Officer

David J. McIntyre, Jr.
David J. McIntyre, Jr.
President and CEO

General Information

VA Portal Documentation

TriWest Provider Directories

Please note: In each provider directory the Program Type column identifies the type of agreement a provider has with TriWest. PC3 providers have contracts that allow them to accept all referrals, to include Choice, whereas Choice providers can only accept Choice authorizations.

Region 3:

Region 5:

Region 6: