Help From Home: Deployment Support for Military Families

Being a military Service or family member can bring unique challenges, but you’re not alone. TriWest offers a variety of resources to help you and your family through these times of transition.

One of these resources is the new Help From Home video program, designed to provide deployment support to Service members and their families.

Help From Home is comprised of two video presentations:

Getting Home–All the Way Home
Focusing on the Service member, this program is a valuable behavioral health resource for post-deployment combat veterans, with information about common symptoms of combat stress and care available.

On the Homefront
Focusing on the military family, this video resource features personal insights from military families across the country that have remained on the homefront while their loved ones have deployed. These families offer practical, first-hand advice to spouses, children, teens and parents of military Service members. Community resources are also featured.

The Help From Home video program is available to watch online and can also be ordered as a 2-disc DVD set.

This video resource is one of many programs that make up TriWest Healthcare Alliance’s multi-dimensional Help From Home initiative. Help From Home proactively helps military Service members and their families cope with deployment-related challenges. In particular, National Guard and Reserve members and their families often have limited access to behavioral health resources that are otherwise available to their active duty counterparts. Help From Home integrates several distinct, yet integrated programs designed to educate, assist and expedite support.

These programs include:

• Online tools through TriWest’s Behavioral Health Portal on www.triwest.com, which provides access to local and national resources and information on depression, stress, substance use, child/adolescent issues, and more
• Personalized depression support and education from a TriWest clinical health coach
• Continuing education seminars for West Region providers, which educate providers about combat stress identification and treatment
• Partnerships with National Guard and Reserve Family Readiness centers
• Sponsorship of National Military Family Association (NMFA) summer camps for children of deployed Service members
• A toll-free crisis line at 866-284-3743, offering assistance 24-hours a day

Additionally, as a TRICARE beneficiary, you are eligible for behavioral health benefits from TRICARE.  For an overview of these benefits, visit the Handbooks, Brochures & Flyers section on the Beneficiary Portal and select "TRICARE Behavioral Health Care Services" from the drop-down menu to view a downloadable brochure.

These resources have been carefully selected and organized with your family in mind. TriWest is committed to doing "Whatever It Takes" to assist and expedite support to you and your family during this time. For more information, please visit the Behavioral Health Portal on triwest.com or contact TriWest at 1-888-TRIWEST (874-9378).