From the Desk of the CMO

Russell W. Jenna, Jr., MD
VP and Chief Medical Officer
TriWest Healthcare Alliance

I want to personally thank you for the outstanding care you provide for our TRICARE beneficiaries. Six months ago, TriWest Healthcare Alliance assumed responsibility of supporting health care delivery for TRICARE beneficiaries in Washington, Oregon, northern Idaho, California, Hawaii, Alaska and Yuma, Arizona.

Our transition was completed four months later when the former Central Region states joined us under the West Region contract. This expansion brought both challenges and opportunities. Your patience while we worked through various issues has made the difference in successfully completing this transition.

I also want to make you aware of the many resources available to all of TriWest’s providers as they care for our TRICARE beneficiaries. TriWest offers case management services that will assist you in managing the care of beneficiaries with complex, catastrophic, and short-term and/or long-term health care needs. We also have diabetic and cardiac disease programs available through our Population Health Improvement Department (PHID) to assist providers and beneficiaries in meeting the special needs that accompany these diseases.

Please refer to the articles in this newsletter for more information about how to access these services.

As Chief Medical Officer, I am very proud of all the effort, patience and care given by our TRICARE network providers. The medical directors and staff at TriWest remain committed to ensuring that providers’ issues are addressed promptly and that, as a team, TriWest, our military providers and our civilian providers continue to serve those who have served us and those who continue to serve.