Got a Claim? TriWest Improves Claims Search Capabilities

Based on user feedback and a usability study, TriWest Healthcare Alliance and its claims processor Wisconsin Physicians Services (WPS) have enhanced the claims search functionality on the secure Web site at www.triwest.com/provider.

Registered users now have several new search options to easily search and find claims associated with their office(s). Examples of the new search criteria are as follows:

• Search by process date
• Search by claim number
• Search by patient account number
• Search by check number
• Search by individual provider

In addition, the following improvements were also made:

• Added expandable help links
• Modified the search screen to make some fields optional
• Redesigned the claim search and result screens to make them more intuitive
• Added claim paid date information to the search results screen

Providers need to be registered to enjoy these new changes and the other many benefits of the secure provider portal. These include:

• Verify patient eligibility
• Research covered benefits and check referral/authorization and medical review requirements for specific codes
• Submit referrals/authorizations online and check their status regardless of how the request was submitted
• Submit claims online and check claim status regardless of how the claim was submitted
• Download remittance advices
• Claims correspondence/Webmail (coming soon)

For secure access to the TriWest website, simply click the “Register Now” button to get started.