How to Make a Telehealth Urgent Care Appointment

This step-by-step guide outlines how to make an urgent care telehealth appointment.

Urgent care symptoms that can be addressed through telehealth include, but are not limited to:

  • Allergies
  • Rashes
  • Bug bites
  • Cold sores
  • Conjunctivitis/pink eye
  • Constipation
  • Lice
  • Minor sprains/strains
  • Poison ivy
  • Ringworm
  • Scabies
  • Shingles
  • Skin infections

Step 1: Check your eligibility. Call 844-MyVA311 (844-698-2311); select option 1, and then option 3.

Step 2: Go to the VA Facility Locator Tool.

Step 3: Enter the following into the Search:

  • Your five-digit ZIP code.
  • Urgent care under “Choose a VA facility type”.
  • Community urgent care providers (in VA’s Network) under “Choose a Service Type”.

VA Locator ZIP code selector

Step 4: Zoom in on the map to find your nearest urgent care provider.

VA Urgent Care Locator Map

Step 5: Select an urgent care facility from the list on the left. Call to determine if telehealth services are available.

  • If the urgent care facility has telehealth capabilities, proceed to Step 6.
  • If it does not, return to Step 5 to call another facility.
  • Note: Larger urgent care facilities (e.g., MinuteClinic, NextCare, American Family Care) are more likely to have telehealth capabilities.

Step 6: Tell the facility you are a Veteran receiving benefits from VA and would like to schedule a telehealth appointment. Helpful Tip: Remind the urgent care facility to call and validate your eligibility prior to the appointment.

  • If the telehealth provider indicates that it will require an out-of-pocket cost to you, tell them that your coverage is through VA and should be billed directly to TriWest. If that is not possible, return to Step 5.

Step 7: Once an urgent care telehealth appointment is scheduled, access the Urgent Care Assistance Card for reference.

Updated: 6/7/2020 2:22:19 AM