VA PC3 Frequently Asked Questions
;

Veterans Affairs Community Care Program Frequently Asked Questions

Veterans Affairs Community Care program Frequently Asked Questions

Background

On September 4, 2013, TriWest Healthcare Alliance (TriWest) was awarded a 5-year contract by the Department of Veterans Affairs (VA) to administer the VA Community Care program.

The purpose of the program is to enhance access to health care services for Veterans by making a quality provider network available closer to a Veteran's home. Access to care through the Community Care program is only available to eligible Veterans following a referral from a VA Medical Center that is processed by TriWest.

Frequently Asked Questions

What types of care may be provided to me through the Community Care program?

What types of care are not included in the Community Care program?

In general, what are the determining factors for a VA facility to initiate an authorization for care through the Community Care program?

What is TriWest's role under the Community Care program?

Who do I contact if I have questions about my appointment provided by TriWest through the Community Care program?

How are the Community Care program contracts managed?

What are TriWest's service areas under the Community Care program?

What determines my eligibility for care under the Community Care program?

What communication options are available for Veterans with hearing or speech disabilities?

TriWest Healthcare Alliance is pleased to offer options to help Veterans with hearing or speech disabilities communicate telephonically.

711 for Telecommunications Relay Service: Our Contact Centers accommodate calls from the Telecommunications Relay Service (TRS). TRS is available in every state, as well as Guam, American Samoa, and Northern Mariana Islands, at no additional cost to the caller, and provides basic relay services to hearing or speech disabled individuals using text telephone (TTY) devices. To communicate with TriWest using this service, please use your TTY or dial 711 on your telephone.

AT&T National Relay Service: Our Contact Centers also accommodate calls from the AT&T National Relay Service. The AT&T National Relay Service is available at no additional cost to the caller and covers a range of communication methods. To communicate with TriWest using this service, please use the following resources:

  • TTY Users: (800) 855-2880
  • Voice Users: (800) 855-2881
  • PC (ASCII) Users: (800) 855-2882
  • Telebraille Users: (800) 855-2883

Are medications covered under the Community Care program?