VA Transition Winding Up for CCN in Regions 1, 2 and 3

The Department of Veterans Affairs (VA) is near the end of its transition of the Patient-Centered Community Care (PC3) program to the Community Care Network (CCN) in Regions 1, 2 and 3  to Optum Public Sector Solutions, Inc. The transition period will conclude by the end of August 2020.

As a result, Optum is taking over the responsibilities for Regions 1, 2 and 3 and should be contacted for all concerns in those regions. TriWest Healthcare Alliance will still be here to assist with PC3 claims or authorization questions. Additionally, this web page will be removed by the end of August.

PC3 Extended in Some CCN Region 4 Areas as Response to COVID-19

Locations for Urgent Care

Urgent Care/Retail Location Benefit

The Urgent Care/Retail Location benefit responsibilities will be transitioned to Optum in CCN Regions 2 and 3 no earlier than August 31, 2020. More details forthcoming. This encompasses both urgent care and urgent pharmacy prescription fills. Optum took over benefit responsibilities in Region 1 on March 18, 2020.

Information Available

More information regarding Optum’s CCN network can be found at, or you can contact Optum’s CCN Provider Services Department at the following numbers:

  • Region 1: 888-901-7407
  • Region 2: 844-839-6108
  • Region 3: 888-901-6613

Visit the VA CCN website for more information regarding this transition period and CCN. 

Deployment Dates

Here are the individual VAMC deployment dates for CCN Regions 1, 2 and 3 that have been approved thus far for reference.

(* Region 1 includes VAMCs in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia. Region 2 includes Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin. Region 3 includes Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee, and the Virgin Islands [U.S.])


calendar provider transition

Thank You!

TriWest thanks you for supporting the important mission to care for our nation’s Veterans. We value your partnership.

Updated: 10/1/2020 7:52:09 PM