PHOENIX — Mara Street got a phone call that would forever change her life.
The 40-year-old mother of six thought she was healthy, so she ignored the first mammogram reminder call from TriWest Healthcare Alliance.
But after a second reminder, Mara decided to see her doctor and get the mammogram—and that’s when she was diagnosed with breast cancer.
“Something as simple as going in for a yearly exam is an amazing thing,” Mara said. “And it saved my life.”
It’s that mission to serve each and every one of its customers—including people like Mara—that drives TriWest. And it’s something the company celebrates during National Customer Service Week, which is Oct. 3–7.
“We go above and beyond because it’s the very least we can do for this brave and deserving group of Americans,” said TriWest President and CEO David. J. McIntyre, Jr. “They give us our freedom and keep us all safe.”
Knowing the Culture, Knowing the Customer
From day one, TriWest has held true to its mission to provide the very best in customer service to those who stand up to protect America. A Department of Defense contractor that oversees the military’s TRICARE health program, TriWest serves 2.9 million military families in 21 western states.
“We know the military culture, which helps us know our customers,” McIntyre said. “About half of our 1,700 employees are connected to the military—whether they’re veterans, military spouses, active duty families, or National Guard and Reserve members. It provides us amazing insight into serving our military families.”
Watch More of Mission to Serve
“If it hadn’t been for TriWest making two phone calls, we may have waited … and then our opportunities and our options would have been grossly limited,” said Timothy Street, Mara’s husband and a retired Air Force captain.
“We are pretty much cancer-free at this point,” he added. “And to me, in my heart, TriWest saved my wife’s life.”
Check out more of the Streets’ story on our Mission to Serve page—and see more inspirational stories from military families.