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TriWest Healthcare Alliance Recognized for Call Center Customer Satisfaction Excellence
TriWest Healthcare’s Call Center has been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience”
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For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com
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TriWest QuickAlert: Your TRICARE authorization is ready for pick-up

TRICARE beneficiaries registered on www.triwest.com can be notified by a QuickAlert e-mail or phone call from TriWest when their TRICARE authorization or referral request has been processed. QuickAlert

QuickAlert allows the patient to skip the usual wait for a letter to arrive in the mail with their authorization or referral prior to seeking care. Instead, a message via phone or an e-mail will be delivered directly to their inbox as soon as a change in status takes place, prompting the beneficiary to log into www.triwest.com for the latest information. No specific care information is included in the QuickAlert, it is only available upon secure logon, which is why the QuickAlert service is only available to registered triwest.com users.

Registration on TriWest’s Web site is quick and easy and offers secure access to the beneficiary’s account information. Beneficiaries can select the "Log In" button from the main page of www.triwest.com and follow the directions to register as a new user.

Published Date: 12/05/2008