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Frequently Asked Questions

Is this program really free of charge?

Yes. This program is completely voluntary and there is no cost to participate. There is also no impact to your other TRICARE benefits should you decide to participate.

What will a TriWest Clinical Health Coach do for me?

A clinical health coach will:

• Schedule an appointment to call and review your health status
• Ask you questions about your health history, current health habits, medications you are taking, and the health care services you use
• Develop a personalized educational plan and work with you to help you reach your goals
• Send letters to your physicians so they are aware you are participating in our program
• Continue to help you as long as you want to participate in the program and work toward achieving your wellness goals

How do I know the materials you mail are accurate and up-to-date?

Our clinical health coaches follow the same clinical practice guidelines that the Department of Defense and Veterans Administration physicians use in their practices. Our printed materials come from such reliable sources as:

• National Institutes of Health
• Centers for Disease Control
• National Heart, Lung, and Blood Institute

Our educational materials are reviewed by TriWest Healthcare Alliance medical directors to ensure you are receiving the most accurate, up-to-date information available with respect to your health.

What are your hours of operation?

Clinical health coaches are available Monday through Friday, from 7 a.m. until 7 p.m., Mountain Standard Time, or by appointment.

What if I have an emergency?

If you have a health care emergency, please call 911.

If you experience a behavioral health crisis, please call 911 for emergencies. For non-emergency support, contact the TriWest Crisis Line: 1-866-284-3743. Trained clinicians are available to assist you 24/7.

Who should I call if I have concerns regarding my clinical health coach or the program?

If you have any problems or concerns while you are enrolled in TriWest’s Condition (Disease) Management Program, please call us at 1-888-259-9378 and ask for a supervisor so that we can resolve your situation as quickly as possible.